Who's got a spare lunch tray?

I'm generally a very polite person. I'm also a very concise person. So when I call my dermatologist's office and tell the nurse that the blood work requisition didn't come through clearly on the fax they sent to my doctor's office, there is really NO need to snap at me that the information is all there. I *know* it's there. It's completely illegible, however. Three times I had to tell this bitch that I. Can't. Read. It. and three times, the bitch snapped back at me, "But it's all there".

Was I not being clear? Was *I* being rude? Why can't people in the service industry understand that they are required to be polite and pleasant? And why is being polite and pleasant such a chore for some people? If I were a bitch, I'd understand (sort-of) getting attitude back, but I wasn't rude. It's not in me to be rude - I'm Canadian, for the love of God!

It must be difficult to L-I-S-T-E-N to what a person is saying and just give them a straight forward answer.

*hits bitchy nurse with heewig's lunch tray*